Club FAQs
148 answers across the club, the league and the WFA Academy
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About the Club
What is the Winn Family T-20 League?
The Winn Family T-20 League is a family-driven cricket community built on teamwork, respect, inclusion and a love of the game. It is proudly operated and managed by the Winn Family Association (WFA).
What is the Winn Family Association (WFA)?
The WFA is the governing body of the league. It keeps the rules, the code of conduct and the safeguarding standards, and runs the wider programmes such as the Academy, coaching and community work.
When was the league founded?
The league officially began in 2024 with the creation of our very first team, and has continued to grow every season since.
Who can join or take part?
The league welcomes members from different backgrounds and levels of experience. Diversity and inclusion are important to us — no matter who you are or where you come from, there should be a way to get involved as a player, official, volunteer or supporter.
What format is the cricket?
Matches are played in a T-20 (twenty-over) format. You can read the full playing conditions on the Rules & Regulations page and the New Cricket Format page.
What are the club’s values?
Respect, loyalty, honesty, encouragement and unity sit at the centre of who we are. We want everyone to enjoy the game in a safe, supportive and inclusive environment.
Is the club only for one family?
The name reflects our family-driven spirit, but the community welcomes members from many different backgrounds. Everyone who shares our values is welcome.
Membership & Accounts
How do I log in to the members area?
Use the Login link and sign in with your email and password. Once signed in you can reach your personal area, your teams, bookings and other member features.
I have forgotten my password. What do I do?
On the login page select "Forgotten your password?" and follow the instructions. You will be sent a reset link so you can choose a new password.
How do I update my profile details?
Sign in and open your member area. You can edit your own profile details there. For your own security, some fields (such as your role or player link) can only be changed by an administrator.
Is my personal information kept private?
Yes. Personal and contact details are only visible to you and authorised administrators. We only ever publish information that is intended to be public, such as squad listings and match results.
How do I get a member account if I do not have one?
Member accounts are set up through the WFA. If you believe you should have access, please use the Contact page and an administrator will help you.
Teams & Players
How many teams are in the league?
The league is made up of several family teams. You can see the current teams, their squads and their badges on the Teams pages.
Where can I see a player’s statistics?
Each player has a profile with their details and statistics. You can reach player profiles from the Players and Teams pages.
How is my team information kept up to date?
Team pages are maintained by administrators. If something about your team or squad is out of date, let us know through the Contact page.
Can I represent more than one role in the club?
Yes. Many members are players as well as volunteers, officials or supporters. The Academy in particular offers pathways for leadership, officiating and other roles beyond playing.
Fixtures, Results & The Table
Where do I find upcoming fixtures?
Upcoming fixtures are listed on the Fixtures page. Each fixture shows the teams, date and, where available, the venue.
Where can I see match results and scorecards?
Completed matches and their scorecards are published on the Results and match pages. Match reports are also added where available.
How is the league table worked out?
The table is built from match results using the league’s points system, including net run rate as a tie-breaker. Full details are in the Rules & Regulations.
Why does the table sometimes differ from older records?
Historical seasons imported from our previous club site can differ slightly because of how certain games, abandoned matches and run-rate calculations were originally recorded. The current-season table is always calculated from live results.
Matches, Tickets & Events
How do I get tickets for a match?
Where tickets are available, you can reserve or buy them through the website. Ticket options and prices are shown on the relevant match or event page.
What are club events?
Alongside league matches the club runs events such as development days, family cricket days and special occasions. Many of these can be booked online and some allow you to RSVP.
Can I RSVP to an event?
Yes, where RSVP is enabled for an event you can confirm your attendance from the event page after signing in. Some events may run across multiple days.
Do some events have entry requirements?
Some events or activities may be limited to eligible members or require a particular qualification. Any requirements are shown on the event page before you book.
The WFA Academy
What is the WFA Academy?
The WFA Academy is the official learning, coaching and development centre of the Winn Family Association. It provides workshops, pathways, assessments, qualifications and other opportunities for members to develop.
Who can use the Academy?
Academy eligibility depends on the individual programme. Some workshops may be open to all eligible members, while others may require a particular Academy level, previous training or qualification. The requirements are always shown on the relevant workshop or pathway page.
Do I have to complete every pathway?
No. Members can choose the pathways that are most relevant to their interests and development goals.
What are the Academy levels?
The Academy uses a four-level structure: Foundation, Development, Advanced and Elite. This provides a consistent framework so members know where they are and what they can work towards next.
How do I book a workshop?
Browse the Workshops section, select a suitable session and follow the online booking process. The How Booking Works page explains every step.
What happens after I book?
Once your booking is confirmed, the workshop appears in your Academy account and a unique QR code is generated for your booking.
Where do I find my QR code?
Your QR code can be accessed through your My Academy account under your upcoming bookings. Where available, it may also be included in your confirmation email or the WFA app.
What happens when I arrive at a workshop?
Show your QR code to the Academy coach or authorised staff member. They will scan it to verify your booking and record your attendance.
What if my QR code does not work?
The coach can use your booking reference or member details to locate your booking manually, so a genuine booking can still be checked in.
Do all workshops provide certificates?
Not necessarily. Certificate availability depends on the workshop or qualification. The workshop information explains whether a certificate is awarded.
Can I progress to another level?
Yes, where a pathway provides progression. You may need to complete specific workshops, assessments or other requirements before progressing.
What happens if a workshop is full?
If a waiting list is available you may be able to join it. If a place becomes free, the Academy can notify eligible members.
Can I cancel a booking?
Cancellation arrangements depend on the individual workshop and its booking terms. The relevant cancellation information is provided before you book.
Where can I see my completed workshops and certificates?
Completed workshops, achievements and any certificates or qualifications are stored within your My Academy account.
Coaching
How is coaching different from Academy workshops?
Coaching sessions are bookable training with a coach, while Academy workshops are structured sessions tied to a pathway and level. Both can be booked through the website.
How do I book coaching?
Visit the Book Coaching page, choose a session and follow the booking steps. Availability and any price are shown before you confirm.
Do I have to pay for coaching or workshops?
League members take part free of charge. Non-members pay online by card when they book (a secure Stripe checkout) — the price is shown clearly on the session page before you book.
Live Scoring & Live Video
Can I follow a match live?
Yes. Where live scoring is running, you can follow the score as it updates on the match page without refreshing.
Is there live video of matches?
Selected matches may be streamed live. When a stream is available it appears on the relevant live page.
The live video is not connecting — what can I try?
First check your internet connection and refresh the page. Live streaming depends on the match actually being broadcast, so if no stream is running there will be nothing to show yet.
Notifications
Can I get notifications on my phone or desktop?
Yes. You can enable web push notifications so the club can send you updates on your phone or desktop. You will be asked to allow notifications in your browser.
How do I turn notifications off?
You can turn notifications off at any time from your browser or device settings, or from your notification preferences in the members area.
Shop & Payments
Does the club have a shop?
Yes. Club items are listed in the Shop. Availability can change through the season.
How are online payments handled?
Online payments are processed securely. Your card details are handled by the payment provider and are not stored by the club.
Safeguarding & Welfare
How does the club keep members safe?
The WFA is committed to a safe, respectful and inclusive environment. Our safeguarding commitment and related policies are published on the website.
How do I report a concern?
Use the "Report a concern" form, which is available without needing to sign in. Concerns are handled through the appropriate WFA process.
What behaviour is expected of members?
All members are expected to treat others with respect and follow the Code of Conduct. Discrimination, bullying, harassment or threatening behaviour will not be tolerated.
Does the club have a position on betting and match-fixing?
Yes. The WFA has a clear policy on betting, match-fixing and inside information to protect the integrity of the game. It is published on the website.
Where can I read the club’s policies?
All of our rules and policies — including the Code of Conduct, inclusion policy, safeguarding commitment and your safety information — are grouped under Rules & Policies on the website.
New to the Club
I’m completely new — where do I start?
Welcome! Start by reading the Who We Are and About Academy pages to get a feel for the club, then use the Contact page to introduce yourself. If you’d like to train, the Book Coaching and Workshops pages are a good first step.
Do I need previous cricket experience to join?
No. The club and the Academy welcome complete beginners as well as experienced players. Foundation-level workshops are designed specifically for members who are new to a subject.
Can families and supporters get involved, not just players?
Absolutely. Families, supporters and volunteers are a huge part of the club. There are also family cricket days and community events to get involved with.
Is there a cost to be a member?
Any membership arrangements are handled through the WFA. Where a session, event or item has a cost, that price is always shown clearly before you commit.
Volunteering & Getting Involved
How can I volunteer with the club?
There are many ways to help — from match-day operations and scoring to coaching support, media and welfare. Get in touch through the Contact page and let us know what interests you.
Are there roles beyond playing?
Yes. The Academy has pathways for leadership, officiating, welfare, grounds, operations and technology, so there is a route for almost any interest.
Are there opportunities or careers with the WFA?
Opportunities to contribute are listed on the WFA Careers page. As the association grows, more roles and responsibilities become available.
Can I help run an event or match day?
Yes — match-day and event volunteers are always welcome. The Grounds, Operations and Technology pathway in the Academy also covers many of these responsibilities.
Officials & Umpiring
How do I become an umpire or scorer?
The Academy’s Officials Pathway provides development for umpiring, scoring and match officiating, and can connect with the WFA’s formal umpire qualification system over time.
Do I need a qualification to officiate?
Requirements depend on the role and level. The Officials Pathway explains what training and assessments are involved, and any requirements are shown on the relevant workshop.
Where can I learn the Laws of Cricket?
Officials workshops cover the Laws of Cricket, signals, decision-making and match management. You can also read the club’s Rules & Regulations for our specific playing conditions.
How are match officials protected from abuse?
The WFA has a specific policy on discrimination and abuse towards match officials. Any such behaviour is taken seriously and handled through the appropriate process.
Tournaments & Cups
Does the club run tournaments or cups?
Yes. Alongside the league season the club runs special competitions such as cup events. Details appear on the Tournaments and Fixtures pages when a competition is running.
Where do I find the rules for a specific cup?
Competition-specific rules are published on the website — for example the Winter Cup rules — in addition to the league’s general Rules & Regulations.
How do teams qualify for knockout stages?
Qualification is based on the competition’s own rules and the results recorded during the group stage. The relevant rules page explains how progression works.
Kit, Equipment & Ground
What equipment do I need for a workshop or match?
Each workshop or session page explains what to bring and what to wear. In general you should have appropriate clothing, footwear and any personal protective equipment for practical cricket.
Do I need my own bat and pads?
For some sessions equipment can be provided, while for others you should bring your own. The session information will tell you what is required.
Where are matches and sessions held?
The venue is shown on each fixture, workshop or event page. Please check the location and arrive with enough time to prepare.
What happens if the weather is bad?
If a session or match is affected by weather, the information can be updated and members who have booked an affected session should receive a notification.
Website & App
Can I add the site to my phone like an app?
Yes. The site can be installed to your home screen from your mobile browser, giving you quick access like an app, and it works well on phones and desktops.
A page looks out of date — what should I do?
Try refreshing the page first. If information still looks wrong or old, please report it through the Contact page so we can fix it.
Which browsers are supported?
The site works with current versions of the major web browsers on both mobile and desktop. For the best experience keep your browser up to date.
Sponsors & Community
Can my business sponsor the club?
We welcome sponsors and supporters. You can see current sponsors on the Sponsors & Supporters page, and use the Contact page to discuss sponsorship.
What does the club do in the community?
The WFA is involved in community work and family-focused activities. You can read more on The WFA in the Community and Our Garden. Our Game. pages.
How does the club approach sustainability?
The WFA is committed to running the league responsibly. Our approach is described on the Sustainability page.
Contact & Support
Who do I contact if I have a problem with the website or a booking?
Use the Contact page for booking, technical or general questions and an administrator will help you.
I found something wrong on the site — how do I report it?
Please let us know through the Contact page with as much detail as you can, and we will look into it.
Visiting the Ground
For spectators and visitors — parking, tickets, accessibility, food and everything for a day at Winnston Park. These are the same answers as the Visitor Portal Help Centre.
Visiting the Ground — Visiting
Can I watch a match?
Yes — everyone is welcome. League matches and the Winter Cup are free to watch; just come along to Winnston Park (or Chestfield Cricket Club for the fixtures played there). The Evelyn Dance Show and selected showpiece fixtures are ticketed — check the event page.
How early should I arrive?
The ground opens about two hours before the first ball. Aim to arrive at least 30 minutes early, and earlier for the Winter Cup and Finals Day. Dance-show doors open 30 minutes before curtain up.
Can I bring my dog?
Well-behaved dogs on leads are welcome around the boundary. Please keep them away from the playing area and the family area, and clean up after them.
Can I watch if I can’t get there?
Yes — matches are streamed live and replayed on WinnTV via the main league website, with ball-by-ball scores on its Live page.
Do I need to book to watch a league match?
No. League cricket and the Winter Cup are free and open to all — just come along. Only the Evelyn Dance Show and selected showpiece fixtures are ticketed, and those are clearly marked on What’s On.
What time do matches usually start?
The ground opens about two hours before the first ball. League matches usually begin late morning or early afternoon; the Winter Cup runs from 9:30am with up to five short matches a day. The exact start time is on each fixture’s page.
How long does a match last?
A twenty-over league match lasts around three hours including the tea interval. Winter Cup “T5” matches are five overs a side and much shorter — about 45 minutes each — so you can watch several in a day.
Is there seating, or should I bring a chair?
It is a garden ground, so we recommend bringing a folding chair or a picnic blanket. There is some seating near the pavilion, but space around the boundary is mostly grass.
Can I take photos or video?
Personal photos and video are welcome. Please be considerate of other visitors and of children, and don’t disrupt play. Any commercial or press filming should be arranged in advance with Visitor Services.
Is smoking or vaping allowed?
Please don’t smoke or vape in the family area, near children or close to the playing area. Keep well away from others and dispose of anything responsibly.
Can I visit as a group?
Yes — groups are very welcome at free league days. For larger groups please let Visitor Services know in advance so we can help with parking and space on the day.
Visiting the Ground — Tickets
Do I need a ticket?
Not for league cricket or the Winter Cup. The Evelyn Dance Show is ticketed (adults £2, teens £1, under-5s and club members free). Ticketed events are clearly marked on What’s On and the Tickets page.
How do QR tickets work?
Your ticket is emailed as a QR code. Show it on your phone or print it; a steward scans it at the door. Each QR code admits one person once.
How much are Evelyn Dance Show tickets?
Adults £2, teens £1, and under-5s and club members go free. Tickets are shown on the event page when booking is open.
Can I pay on the day?
Free events need no ticket at all. For ticketed events, some allow you to pay at the door — the event page always says whether you can pay on the day or need to book ahead.
I didn’t get my ticket email — what should I do?
Check your spam or junk folder first, and make sure you used the right email address. If it still hasn’t arrived, contact Visitor Services and we’ll resend your QR ticket.
Can I get a refund?
Free events don’t need refunds — simply don’t come if your plans change. For ticketed events, refund arrangements are shown on the event page; if you’re unsure, contact Visitor Services.
Can I transfer my ticket to someone else?
Each QR code admits one person once, so please don’t share it. If you need to pass a ticket on, contact Visitor Services and we’ll help.
Do children need a ticket?
Not for league cricket or the Winter Cup, which are free for everyone. For the Dance Show, under-5s are free and teens are £1.
Visiting the Ground — Getting here
Where is Winnston Park?
Winnston Park, 16 Ladyfields, Herne Bay, Kent CT6 7BF — about 1.5 miles from Herne Bay railway station. Some fixtures are played at Chestfield Cricket Club, Grasmere Road, Whitstable CT5 3LX; the fixture page always shows the venue.
Where can I park?
Free parking is available at the venue. Please park responsibly, follow steward directions and keep entrances and emergency access routes clear. Blue Badge holders park closest to the gate.
Can I come by train?
Yes. Herne Bay station has direct Southeastern services from London St Pancras and Victoria via Faversham. The ground is a 25–30 minute level walk or a short taxi ride from the station.
What postcode should I use for sat nav?
Use CT6 7BF for Winnston Park, Herne Bay. Fixtures played at Chestfield Cricket Club use CT5 3LX, Grasmere Road, Whitstable — always check the venue on the fixture page.
Is there disabled parking?
Yes. Blue Badge holders can park closest to the gate — just follow the stewards’ directions when you arrive.
Can I get a taxi from the station?
Yes — Winnston Park is a short taxi ride or a 25–30 minute level walk from Herne Bay station.
Can I come by bike?
Yes, cycling is a great way to arrive. Please bring a lock and secure your bike considerately, away from gates and access routes.
How far is it from Canterbury or Whitstable?
Both are about 15–20 minutes away by car. Herne Bay itself is on the coast about 1.5 miles from the ground.
Visiting the Ground — Accessibility
Is Winnston Park accessible?
It is a garden ground, so spectator areas are mostly grass, but the route from the car park to the boundary is level, there is a ground-floor accessible toilet, Blue Badge parking by the gate and stewards to assist. Tell us in advance and we will plan for you.
Is there an accessible toilet?
Yes — there is a ground-floor accessible toilet in the main house, which also has baby-changing facilities.
Can I bring a carer or assistant?
Of course. Please let us know in advance through Visitor Services so we can plan the best spot for you and offer any help you need on the day.
Are assistance dogs welcome?
Yes, assistance dogs are always welcome throughout the ground, including at indoor events.
Is the ground suitable for wheelchairs?
The route from the car park to the boundary is level, though spectator areas are mostly grass as it is a garden ground. Tell us before you visit and we’ll make sure everything is ready for you.
Visiting the Ground — Families
Can I bring children?
Absolutely — this is a family league. Children must be supervised by a responsible adult, and please keep them alert near the boundary as cricket balls can leave the playing area. Baby-changing is in the ground-floor accessible toilet.
Can I play or join a team?
The league runs teams for the whole family and the WFA Academy runs coached workshops for members — complete beginners are welcome. Contact Visitor Services and we will put you in touch with the Association.
Is there anything for children to do?
Yes — Winnston Park has garden space for children to play, a family area to settle in, and the league runs family cricket days through the season. Children must be supervised at all times.
Can I bring a pushchair?
Yes. The route in from the car park is level; once at the boundary the ground is grass, so allow a little extra time.
Is baby-changing available?
Yes — baby-changing is in the ground-floor accessible toilet in the main house.
Visiting the Ground — Food & drink
Can I bring food?
Yes, picnics are welcome — it is a garden ground, so no glass, please, and use the bins provided. Refreshments and match teas may be available during the match, and hot drinks are served pitchside all day at the Winter Cup.
Are hot and cold drinks available?
Yes — refreshments and match teas may be served during matches, and hot drinks are served pitchside all day at the Winter Cup. You’re also welcome to bring your own; please no glass.
Are there options for allergies or dietary needs?
Please ask our refreshment team on the day about ingredients. As picnics are welcome, you’re also free to bring exactly what suits you — just no glass, please.
Can I bring my own drinks?
Yes, you’re welcome to bring your own soft drinks and a picnic. Please use no glass and take your litter home or use the bins provided.
Visiting the Ground — Venue
Where are the toilets?
In the main house, including a ground-floor accessible toilet with baby-changing. A steward will point you to them.
Where is first aid?
The first-aid point is in the main house kitchen. Tell any steward or match official if someone needs help; for life-threatening emergencies call 999.
Is there Wi-Fi?
Yes — guest Wi-Fi “Winn_Guest” is available around the pavilion.
Is there a cash machine on site?
No, there’s no cash machine at the ground. Ticketed items can be paid by card, but it’s worth bringing a little cash for small purchases on the day.
What should I wear at the Winter Cup?
The Winter Cup is in December, so wrap up warm with layers, a waterproof and sturdy footwear for grass. Hot drinks are served all day to keep you going.
Can I hire the venue or theatre?
Venue and theatre enquiries are handled by the Winn Family Association. Contact Visitor Services and we’ll put you in touch.
Where do I go when I arrive?
Follow the stewards from the car park to the boundary. The main house has the toilets, first aid and refreshments; a steward will point you to whatever you need.
Visiting the Ground — Shop
Can I buy merchandise?
Yes — official team shirts (£30), shorts (£15), trousers (£30) and the training shirt (£16) are in the online club shop, with a size guide and member prices. Choose delivery or collection at the ground.
What sizes does the shop stock?
The online club shop has a size guide on each item to help you choose. If you’re between sizes or unsure, contact Visitor Services before ordering.
Can I collect my order at the ground?
Yes — at checkout you can choose delivery or collection at the ground, whichever is easier for you.
Do club members get a better price?
Yes, member prices are shown in the shop alongside the standard price. Sign in to see and use your member pricing.
Visiting the Ground — Weather
What happens if it rains?
Play pauses for heavy rain and lightning and resumes when it is safe. In December frost can delay the first ball, and in a heatwave the schedule may be revised — the 2026 Finals were moved by a day for exactly that reason. Check the live alerts on the day.
How will I know if an event is cancelled or delayed?
Check the live alerts at the top of the portal home page on the day, and turn on notifications if you have an account. On-the-day changes appear there first.
Visiting the Ground — Accommodation
Where can I stay?
Herne Bay has seafront hotels, guest houses and B&Bs; Whitstable and Canterbury are 15–20 minutes away. See our Where to Stay guide or contact Visitor Services for suggestions.
Visiting the Ground — Contact
How do I contact the league?
Email info@winnfamilyleague.com, call 07423 706028, or use the Contact Visitor Services form on this portal. The league is on Instagram at @winn.familyt20league2025.
Can my business sponsor an event?
Yes — team, event and community sponsorships are available through the Winn Family Association. Email info@winnfamilyleague.com.
Visiting the Ground — Events
What is the Winter Cup?
The league’s annual December tournament at Winnston Park — in 2026 it runs 20–23 December with six family teams playing a short-format round-robin and up to five matches a day from 9:30, with semi-finals on the final day. Free entry, hot drinks all day, and the Evelyn Dance Show performs on the 21st.
What is the Evelyn Dance Show?
The league’s own dance show, performed at the Winn Family Theatre at Winnston Park. The Winter Cup performance is on 21 December 2026: doors 6:00pm, curtain 6:30pm, 60 minutes including a 15-minute interval.
How does the cricket work if I’ve never watched?
League matches are twenty overs a side and last around three hours with a tea interval. The Winter Cup uses a five-over “T5” format — one over per bowler, two points a win, net run rate splits ties — so there are up to five matches a day. The umpires’ word on weather is final.
Visiting the Ground — Live & scores
Can I watch matches online?
Yes — selected matches are streamed live and replayed on WinnTV through the main league website, so you can follow along even if you can’t be there.
Where can I follow the live score?
Ball-by-ball live scores are on the main website’s Live page, and the stadium screen at the ground shows the score during play.
Visiting the Ground — Your account
Do I need an account to visit?
No — an account is completely optional. You can create a free Visitor Portal account to keep your tickets and bookings in one place, but you never need one to watch free cricket.
How do I create a visitor account?
Choose Log in, then Register, and sign up with your email. It’s free, and it lets you keep tickets, bookings and favourites together.
Visiting the Ground — Lost property
I’ve lost something — what should I do?
Ask any steward on the day, or contact Visitor Services. Found items are kept safely at the main house, so let us know what you’ve lost and we’ll check.
Visiting the Ground — Safety
What should I do in an emergency?
Tell the nearest steward or match official straight away. The first-aid point is in the main house kitchen, and for anything life-threatening call 999.
Is it safe near the boundary?
Please stay alert near the boundary and keep children close, as a cricket ball can leave the playing area at speed. Stewards will help you find a safe spot to watch from.
What happens if there’s lightning?
Play is suspended for lightning and heavy rain. Please move away from open ground, follow the announcements and wait for the all-clear before returning to the boundary.

