Player Conduct and Disputes
Prevent and manage poor behaviour, defuse disputes calmly and report incidents fairly to the WFA.
- Discipline
- Umpiring & Officiating
- Level
- Intermediate
- Duration
- About 40 minutes
- Assessment
- 12-question test · 80% to pass
- Certification
- Certificate awarded on a pass
- Your status
- Not yet started
Required first: you must complete Dead Ball, Penalty Runs and Misconduct before the test unlocks.
WFA911 – Player Conduct and Disputes builds on WFA907 to help you manage behaviour on the field with confidence. You will learn how to prevent problems through presence and early communication, how to work through the captains, how to apply Law 42 proportionately, techniques for calming heated moments, managing disagreements about decisions or playing conditions, and writing clear, factual reports to the WFA.
It is for members who have completed WFA907. Most WFA matches are played in a friendly family spirit, but every umpire needs the skills to handle the rare difficult moment safely and fairly. This is a WFA award, not an ECB umpire qualification; for recognised qualifications, take the ECB Umpiring Course through the ECB Association of Cricket Officials (ACO).
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Lessons
1Prevention is better than cure✓ Done
In this lesson you will learn how good umpires prevent conduct problems before they start. Your presence matters. Arriving early, looking smart, making confident decisions and greeting players politely all build respect. Brief both captains before the start and remind them that they are responsible for their team's conduct. Watch for early warning signs such as muttering after decisions, over-the-top appeals or sledging between players. A quiet word at the right moment, often between overs, prevents many incidents from growing. In a family community league, players often know each other well, which helps, but old rivalries can also surface. Stay friendly, neutral and alert throughout.
- Presence and confident decisions build respect
- Captains are responsible for conduct
- Watch for early warning signs
- A quiet word often prevents escalation
2Working through the captains✓ Done
In this lesson you will learn why the captain is your key partner. Law 42 and the Spirit of Cricket make captains responsible for ensuring their players behave properly. When you see behaviour that concerns you but is not yet an offence, speak to the captain and ask them to deal with it. When an offence does occur, you will inform the captain as part of the formal procedure. Speak to the captain calmly, privately where possible, and be specific about what you saw. Most captains will act quickly to protect their team. If a captain is themselves the problem, deal with them directly and firmly, and record what happened.
- Captains must ensure proper conduct
- Ask the captain to act on early concerns
- Be calm, private and specific
- Deal firmly with a captain who is the problem
3Applying Law 42 proportionately✓ Done
In this lesson you will learn to match the response to the behaviour. Law 42 gives you four levels, from Level 1 for acts such as dissent or excessive appealing, up to Level 4 for threats against an umpire or acts of violence. Decide which level the behaviour falls into, based on what you saw and heard rather than on who the player is. Follow the procedure for that level, including informing the captain, your colleague and the scorers, and awarding any penalty runs. Consult your colleague before acting where possible. Being proportionate and consistent shows players that the Laws are being applied fairly, not personally, and that everyone is treated the same.
- Identify the correct level of offence
- Judge the act, not the person
- Follow the procedure in full
- Consult your colleague first where possible
4Calming heated moments✓ Done
In this lesson you will learn practical techniques for calming tension. Keep your own voice low and steady, and your body language relaxed and open. Stand side on rather than face to face, and do not point or wag a finger. Listen briefly, acknowledge feelings, and restate your decision or instruction simply. Separate players if needed, and ask a captain to help. Avoid sarcasm, jokes at a player's expense, or getting into a debate about the decision. Give people a way to back down with dignity. If a player keeps arguing, tell them clearly that the discussion is over and that continuing will be treated as a conduct offence.
- Low, steady voice and relaxed posture
- Acknowledge, then restate simply
- Separate players and involve captains
- Give people a way to back down
5Disputes about decisions and conditions✓ Done
In this lesson you will learn how to handle disagreements that are not misconduct. A captain may politely query a decision or a point of the Laws. Listen, and if you have made an error of fact that you can correct promptly, the Laws allow you to do so. If you are confident, explain briefly and move on. Disputes about playing conditions, such as the boundary or the number of overs, are best avoided by agreeing everything in writing before the start. If a disagreement arises that cannot be settled, apply the WFA competition regulations, record the issue and both captains' views, and refer it to the WFA after the match rather than prolonging the argument.
- Listen to polite queries
- Correct a genuine error promptly
- Agree playing conditions in writing
- Refer unresolved issues to the WFA
6Safeguarding and safety✓ Done
In this lesson you will learn about wider responsibilities. The Winn Family T-20 League welcomes players and spectators of all ages. If you see or hear anything that suggests a child or vulnerable adult may be at risk, or abusive language directed at a young player, you should act and report it to the WFA welfare or safeguarding contact. Discriminatory language of any kind is never acceptable and should be treated seriously under Law 42 and reported. If a situation becomes threatening, protect yourself and others first. You may suspend play and leave the field. You are never expected to put yourself in danger.
- Report safeguarding concerns to the WFA
- Discriminatory language is never acceptable
- Protect yourself and others first
- You may suspend play and leave the field
7Writing a clear report✓ Done
In this lesson you will learn how to write a report after an incident. Write it as soon as possible while your memory is fresh, using the notes you made during the match. Include the date, match, competition, time and over, the players involved, exactly what was said or done, the Law 42 level applied, and the action taken. Use plain, neutral language and avoid opinions about character or motive. Sign it jointly with your colleague if you both witnessed the incident, or note any differences. Submit it to the WFA through the agreed process. Good reports help the league deal fairly with incidents and protect umpires who apply the Laws.
- Write promptly using your match notes
- Date, time, over, players and words used
- Plain, neutral, factual language
- Submit through the WFA process
Assessment
You need 80% to pass. You can retake it as often as you like. Pass and your certificate is issued automatically.
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