Delivery
All Winn Family Shop orders are carefully prepared and packed by our volunteers before being dispatched. We aim to get your order ready and on its way as quickly as possible.
Standard UK delivery
Orders are typically dispatched within 5–7 days of being placed. Once your order has been dispatched, you'll receive an email confirming that it is on its way. You can also check the status of your order at any time through My Orders in your shop account.
UK Delivery £5.00 Per order. The charge is shown at checkout before you complete your purchase.
Standard Dispatch 5–7 days From the day your order is placed.
Personalised Orders 2 weeks Items with your name, squad number or other personal details take longer to prepare.
Please allow up to two weeks for personalised items to be completed and dispatched. This allows our volunteers enough time to make sure your personalisation is correct before the item is sent.
🏟️ Collect from the Ground FREE
Want to save on delivery? You can collect your order directly from Winnston Park, where collection is available.
🏟️ Ground collection is completely free. Simply select Collect from the Ground at checkout. We'll let you know by email when your order is ready for collection.
Orders can normally be collected on an available matchday or training day. Please wait until you receive your collection notification before coming to collect your order.
When collecting, please have your order confirmation available so our volunteers can quickly find and hand over your order.
Size guide
Not sure which size to choose? Our size guides help you select the best fit. For most clothing, we recommend measuring around the fullest part of your chest and comparing your measurement with the size chart shown on the product page.
If you're between two sizes, we generally recommend sizing up, especially if you prefer a slightly looser fit. Measurements are approximate and can vary slightly between different products and manufacturers.
If you're unsure about a size, you can ask at the ground where possible and, if samples are available, try a size before ordering. Members can also find the guide any time in the Kit Centre.
⚠️ Please choose carefully. As match kits cannot be returned or exchanged, we strongly recommend checking the size guide carefully before ordering a playing shirt, shorts or other match-kit item.
Members' discounts
Winn Family members can receive exclusive member prices on selected products in the shop. If a product displays a Members £XX price, this is the special price available to eligible signed-in members.
01Sign in to your Winn Family account.
02Check that your membership is active.
03Add your chosen products to your basket.
04The member price is applied where available.
If you are not signed in, you may see the standard shop price instead.
Go to My Account →
Personalisation
Make your Winn Family kit your own! Products marked Personalised may allow you to add details such as:
Your name Your squad number Your playing number Other available options
Simply enter your details on the product page before adding the item to your basket.
📝 Please check carefully. Make sure your name and number are entered exactly as you want them to appear before placing your order. Personalised items are made specifically for you and therefore cannot be returned or exchanged unless the item is faulty or there is an error made by us.
Returns & exchanges
We want you to be happy with your Winn Family Shop order. For eligible items, we accept returns or exchanges of unworn items in their original condition within 28 days of purchase.
Items must be returned with their original packaging where possible and must not have been worn, washed, damaged or altered. Please include your order confirmation when returning an item.
🏏 Match kits — no returns or exchanges. Match kits are non-returnable and non-exchangeable. Once a match kit has been ordered, it cannot be returned or exchanged, including if you have selected the wrong size. This applies to match shirts, match shorts and other items forming part of the official match kit. Please check the size guide carefully before ordering, and ask at the ground about sizing if you are unsure.
⭐ Personalised items
Personalised items cannot be returned or exchanged simply because you have changed your mind, selected the wrong size or entered the wrong personalisation details. However, if a personalised item is faulty or has been incorrectly personalised by us, please contact us and we'll work with you to resolve the issue.
👕 Other shop items
Other eligible non-personalised shop items can be returned or exchanged within 28 days, provided they are:
- Unworn
- Unwashed
- Undamaged
- In their original condition
- Not personalised
Faulty or incorrect items
If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible. We'll review the issue and, where appropriate, arrange a replacement, repair or another suitable solution.
For faulty match kits, please contact us even though normal match-kit returns and exchanges are not permitted.
📩 How to arrange a return
If your item is eligible for a return or exchange, please contact the Winn Family team before sending anything back. You may be able to bring the item and your order confirmation to the ground, or we can provide instructions for arranging the return.
Please do not return an item without contacting us first, as this may delay the processing of your return.
Quick shop information
| Service | Details |
|---|
| UK delivery | £5.00 |
| Collect from the ground | FREE |
| Standard dispatch | 5–7 days |
| Personalised items | Up to 2 weeks |
| Eligible returns | Within 28 days |
| Match kits | No returns or exchanges |
| Personalised returns | Only if faulty or incorrectly made |
| Member prices | Available on selected products |
💚 Winn Family Shop
Thank you for supporting the Winn Family through the official shop. Every order helps support the club, our players, volunteers and future cricket activities.
Family. Cricket. Twenty overs of glory.
