Visitor Shop
Support
Our Visitor Shop team is here to help with orders, delivery, collection, returns and product questions.
Phone
07423706028 — Monday - Sunday: 8:00AM - 18:30
Response time
We aim to reply within two working days.
Frequently asked questions
How do I track my order?
Use the "Track Order" link at the top of the shop and enter your order reference and the email you used to order — or use the link in your confirmation email.
What delivery options are available?
Delivery options, prices and estimated delivery times are shown at checkout and depend on the option you choose.
Can I collect my order instead?
Collection is offered when it is available — you will see it as an option at checkout, with the collection point, times and instructions.
How do returns and refunds work?
See our Returns and Refund policies for the full details — contact Visitor Shop support with your order number to start a return.
My item arrived damaged — what do I do?
Contact Visitor Shop support with your order number and a photo as soon as possible and we will arrange a replacement or refund.
I have a question about a product
Contact Visitor Shop support with the product name and your question and we will get back to you.
Still need help?
Send us a message and we'll get back to you.
Your basket
Loading…