Refunds are made to the original payment method once returned items have been received and checked, or when an order is cancelled before dispatch. Delivery charges are refunded only when an item is faulty or we made a mistake.

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and a photo. We will review the issue and, where appropriate, arrange a replacement, repair, refund or another suitable solution.